Friday, September 14, 2007

Mission Impossible: Getting Legitimate email to Hotmail Part II

Here's part I.

Microsoft have updated the process for submitting SPF/SenderID records. Although their guidelines suggest emailing senderid@microsoft.com if you do you will get the following response:

Thank you for contacting Sender ID support. We are in the process of providing a more robust support experience for the Sender ID Framework program. You can reach the support and submission form by submitting your request at our website: http://support.msn.com/default.aspx?productKey=senderid&mkt=en-us.

This is now an unmonitored alias - please use the above website to submit your request.

Thank you -
The Sender ID Framework Support Team

I stand by my original assertion that having to register an SenderID/SPF record is stupid.

Most spam filters check the SPF automatically by doing a DNS lookup on receipt of mail, but Microsoft insist that you register your domain with their SenderID program.

3 comments:

Leith said...

I have the same problem, its driving me batty... no solution yet either, in fact, its getting worse: my legit emails used to at least get into Hotmail's spam folder, now nothing at all...

chefquix said...

Well, I know this is an old topic, but it seems they've streamlined the process of temporary white listing. I'm just in the process of launching a new website, and the last major hurdle was not being able to send to hotmail. I went through the steps listed in your previous topic, and they approved me in less then 24 hours. So if anyone else is having this problem, save yourself a lot of grief and fill out that long length form, set up SPF on your domain and then submit it to microsoft's senderid program.

Cengal said...

That is good news